Remote Helpdesk Support
Schools shouldn't need a full-time IT person on staff just to keep things running. Our remote helpdesk gives your staff fast, friendly support for any issue, from a printer that won't connect to an account locked out before class.
What We Support
We handle the full range of day-to-day IT issues your staff encounter, covering devices, accounts, applications, email, printing, and network connectivity. If it's affecting a staff member's ability to do their job, we want to hear about it.
- Device issues: laptops, desktops, tablets, and classroom AV equipment
- Account issues: password resets, MFA problems, access requests
- Application support: Microsoft 365, Google Workspace, school apps
- Network issues: Wi-Fi connectivity, VPN, remote access
How Fast We Respond
Speed matters in a school environment. A teacher locked out of their laptop at 8:45am can't wait until tomorrow. We set clear SLAs for every issue category and report on our response and resolution times every month.
- Critical issues (system-wide outages): 1-hour response
- High priority (individual unable to work): 2-hour response
- Normal issues: 4-hour response, same-day resolution target
- Monthly SLA reporting shared with your IT coordinator
How Staff Log Issues
We make it easy for staff to get help, no technical knowledge required. Staff can log issues via email, a simple web portal, or phone. Every request gets a ticket number and an automatic update when it's resolved.
- Log issues via email, web portal, or phone. Whichever is easiest
- Automatic ticket confirmation with estimated resolution time
- Status updates pushed to the staff member as the ticket progresses
- Historical ticket log available for your IT coordinator to review
Get Started
Book a free 30-minute business assessment.
We'll review your current cyber and IT setup and show you exactly what your business needs. No hard sell. No commitment. Just a clear picture of where you stand.
Explore more
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