Follow us on LinkedInfor the latest from Zavior
Zavior
For Business
PDPA Compliance

Fortify your operations.
Protect your data.

Do you know what to do when you get a breach in your business? Lately many of our friends and families have been victims of scams, so what are we doing to protect the businesses we run?

It is mandatory to register your Data Protection Officer (DPO). It's likely you or someone on your team who might not know how to handle this new responsibility. Don't do this alone, let us help you.

Data Protection Officer · PDPA compliance in Singapore

Breaches are closer than you think.

Ascentis Pte Ltd (Starbucks Vendor)
Ascentis Pte Ltd (Starbucks Vendor)

In 2023, Ascentis who runs Starbucks Singapore's Loyalty Program faced a SG$10,000 fine for a data breach that exposed customer information. What was at risk? 332,774 individuals stored in the Platform; Comprising names, email addresses, dates of birth, membership details.

Loyalty Program / CRM RewardsAscentis Pte Ltd (Starbucks Vendor)
Read the verdict →
Who

Is DPO-as-a-Service right for your business?

You don't need to be a large corporation to need data protection. DPO-as-a-Service is built for organisations that need expert support without the overhead.

  • Lacking internal expertise or resources for data protection
  • Wanting to implement data privacy practices without diverting focus from core operations
  • Seeking expert guidance on breach response and incident handling
  • Needing to keep up with evolving data protection laws and PDPC requirements
  • Aiming to mitigate the risk of fines and reputational damage

DPO Responsibilities vs Outsourcing

In compliance with the Personal Data Protection Act (PDPA), an organisation must designate at least one Data Protection Officer (DPO) and the DPO's contact information must be made available to the public.

Inhouse DPO
Outsourced DPOs

Inhouse DPO

Internally appointed DPOs need to go for training and be ready to be an internal advocate.

Outsourced DPOs

When you appoint someone externally, they have the expertise of serving others like yourselves and bring the know-how to handle if and when the need arises.

Policies & Training

Companies need to ensure policies are set up for Data, Employee, Suppliers and IT Security. Ensures every company completes the necessary training and quizzes to be equipped for threats.

Coordinated Effort

When you engage Zavior you would be able to generate industry standard policies in an instant. Outsource DPOs are definitely equipped to handle the queries and coordinate with the right parties if and when a complaint is lodged.

Contact Person & Incident Response

The DPO serves as the organisation's point of contact for data protection matters, coordinating with staff, the PDPC, and affected individuals when a breach occurs.

Designated Expert

Companies can rely on outsourced DPOs to communicate and update the obligations for internal and external parties. Outsource DPOs are equipped to handle queries and coordinate with the right parties if and when a complaint is lodged.

What

What Zavior's DPO service delivers

Simple offerings catered to your needs. Everything you require, nothing you don't.

DeliverableIncluded

Outsourced DPO Registration

Listed in BizFile / ACRA as your official DPO

Policy Creation

Data Privacy, IT, Website, Employee, Customer & Vendor Policies

Staff Training

Coordinated group training or dedicated 1-on-1 sessions

Incident Response & Data Breach Plan

Compliant handling support and documented breach response plan

All-In-One AI Compliance Management Platform

Zavior's platform to automate and track your compliance posture

Don't do this alone. Get on a call with our experts!

In this call, our experts will share: What are your company's obligations and how to stay compliant with current laws and regulations.

Options you have to navigate it.

Frequently asked questions

The answer is yes. The deadline to file your Data Protection Officer (DPO) information with the PDPC via ACRA BizFile+ (bizfile.acra.gov.sg) was 30 September 2024. It is mandatory for all organisations to appoint a DPO and make their business contact information public under the PDPA.

As long as your company is active. All organisations, including sole proprietorships, are required to designate at least one person, a DPO, to be responsible for ensuring that the organisation complies with the PDPA.

Although there is no penalty if you miss the deadline, the PDPC may take action against organisations that cannot demonstrate compliance with the PDPA to appoint a DPO, including making the DPO's business contact information available to the public. As the appointed DPO, there are responsibilities expected of the individual and failure to meet them won't be good for your organisation.

A DPO is responsible for ensuring your organisation complies with Singapore's Personal Data Protection Act (PDPA). Their key duties include developing and reviewing data protection policies, conducting staff training, handling data breach incidents and notifications to the PDPC, responding to data access and correction requests from individuals, and serving as the primary point of contact for all data protection matters. Think of the DPO as your organisation's internal watchdog for all things related to personal data.

Any individual can be appointed as a DPO. It does not have to be a dedicated role and can be an existing employee taking on the additional responsibility. However, the DPO must have sufficient knowledge of data protection practices and the PDPA. For smaller businesses, this is often where the challenge lies. The appointed person may lack the expertise to handle data breach incidents, draft policies, or advise on compliance matters confidently. This is why many businesses choose to outsource the DPO role to specialists like Zavior.

Registration is done through the ACRA BizFile+ portal at bizfile.acra.gov.sg. You will need to provide the DPO's name, business email address, and business contact number. This information will be made publicly available so that individuals can reach out to your DPO for data protection matters. If you appoint an outsourced DPO provider like Zavior, we will provide you with the relevant contact details to register.

Yes, absolutely. The PDPA allows organisations to appoint an outsourced DPO. The role does not need to be fulfilled by an employee. An outsourced DPO brings immediate expertise, established processes, and hands-on experience handling incidents across multiple organisations. This is especially valuable for SMEs who may not have the internal resources to train and maintain an in-house compliance function.

Yes. If your DPO changes or their contact details are updated, you are required to update the information on ACRA BizFile+ promptly. Keeping this information current is part of your compliance obligations under the PDPA, outdated or incorrect DPO contact details could put your organisation at risk if a complaint or data breach notification is missed.